All Russet pieces are warranted against manufacturing defects by a 14-day official limited warranty from the date of purchase. A lifetime color/plating warranty is restricted to stainless steel pieces only. Materials such as brass, 925 silver etc are not covered under this warranty.
This warranty covers manufacturing and color/plating defects, not including damage caused by:
- excessive wear.
- lack of care.
During these warranty periods, if a defect arises in the product and it is deemed by Russet to be a manufacturer's defect, follow the instructions for returning the product.
Russet will, at its option, to the extent permitted by law, either 1 time
- repair the product using new or refurbished parts.
- replace the product with a new product that is equivalent to the product that is to be replaced.
- refund to you all or part of the purchase price of the product.
Russet shall have no obligation to repair, replace, or refund until the defective product is returned to Russet. A replacement product will not assume the remaining warranty of the original product. When a refund is given, the returned product becomes Russet’s property.
Obtaining Warranty Service
For specific instructions about how to obtain warranty service for your Russet piece, or questions of whether your product is covered, please contact Russet’s customer service. Russet’s customer service may be reached by emailing firstname.lastname@example.org
Exclusions and Limitations
This Limited Warranty applies to all pieces manufactured by Russet. This Limited Warranty does not apply to damage caused by
- use of non-Russet products.
Do not expose your jewelry to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:
- liquid silver polish
- hot tubs
- salt water
THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. IF RUSSET CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. RUSSET IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. NO RUSSET RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY.
For more information, email us at email@example.com