Shipping Policy

We dispatch our orders directly via our Karachi warehouse located in DHA.

Domestic Shipping

Standard Free Delivery - Trax/Rider (Tracked 4-6 working days).

Express Delivery - TCS Express (Tracked 1-4 working days) please see checkout for cost information.

International Shipping

Standard Delivery - CityMail/SNWWE (Tracked 5-10 working days) please see checkout for cost information.

It's important to note that international shipping may take longer than domestic shipping due to customs processes and distance. We kindly ask our international customers to allow 5-10 working days for their orders to arrive. 

Failed Delivery

If the package cannot be delivered to the given shipping address due to absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Russet) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

Items not received but tracking shows delivered

Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address.