Order Tracking
Tracking your order is an essential part of the online shopping experience, providing you with real-time updates on the status and location of your purchase. To facilitate this process, we offer a straightforward method for tracking your orders using either a Tracking ID or an Order ID.
To begin tracking your order, please locate your Order ID, which should start with the '#' symbol. This unique identifier is assigned to your order at the time of purchase and is crucial for retrieving accurate information regarding your shipment.
Once you have your Order ID ready, follow these steps:
1. Navigate to the order tracking section on our website.
2. Enter your Order ID in the designated field. Ensure that you include the '#' symbol at the beginning of the ID.
3. Click on the Track button to initiate the tracking process.
Upon submission, our system will retrieve the latest information regarding your order. You will be able to view details such as:
- Current status of your order (e.g., processing, shipped, delivered)
- Estimated delivery date
- Shipping carrier information
- Tracking link to view real-time updates from the shipping carrier
It is important to note that tracking information may take some time to update after your order has been shipped. Typically, tracking details become available within 24 to 48 hours after the shipment has been processed. If you do not see any updates after this period, please ensure that you have entered the correct Order ID.
In the event that you encounter any issues while tracking your order, or if you have any questions regarding your shipment, please do not hesitate to reach out to our customer service team. We are here to assist you in ensuring a smooth and satisfactory shopping experience.
Thank you for choosing us for your jewelry needs. We appreciate your business and look forward to serving you again in the future.